Privacy Policy

SMS Communications Policy For MedifyBill

Last Updated: Aug 23, 2025

Introduction

At Medifybill, we provide comprehensive medical billing, coding, revenue cycle management, and administrative support to healthcare providers nationwide. Our expert team also offers complimentary consultations to help optimize your practice’s financial operations. This policy details how we gather, manage, and safeguard your information, especially for SMS notifications. By using our services, you agree to the procedures described below.

Information We Collect

To deliver our high-quality financial services, we may gather the following data:
1. Provider Information: Such as practice name, tax ID, NPI numbers, billing addresses, professional credentials, and contact details (phone number, email) used for scheduling and consultations.
2. Patient Information: Non-identifiable billing data, including insurance details, service codes, and claim data, used solely for processing claims.
3. SMS Subscription Data: Phone numbers explicitly provided for receiving SMS updates.
4. Consultation Request Data: Information submitted via our secure online forms, such as practice size, areas of interest, and preferred consultation times.

How We Collect Data

We obtain your information securely through various channels:
1. Direct Submissions: Information entered via secure website forms, email communications, signed service agreements, or consultation request forms.
2. Healthcare System Integrations: Secure transfers from electronic health record (EHR) systems, practice management software, or insurance portals.
3. SMS Subscriptions: Explicit consent captured using checkboxes on digital forms or through documented agreements.

Purpose of Data Collection

1. Process medical claims, manage revenue cycles, and resolve accounts receivable issues efficiently with MedifyBill.
2. Verify healthcare provider credentials according to payer and regulatory standards.
3. Send timely SMS alerts about claim statuses, credentialing updates, and other critical notifications.
4. Schedule and conduct consultations tailored to your practice’s needs.
5. Provide personalized information about our medical billing and administrative services.
6. Ensure compliance with healthcare regulations including HIPAA and HITECH.

Data Sharing Practices

1. Healthcare Partners: Shared solely with authorized providers, payers, or clearinghouses for claim processing.
2. Trusted Third Parties: Our partners, such as EHR and billing software providers, are bound by Business Associate Agreements (BAAs) and confidentiality clauses.
3. Legal Compliance: Data may be disclosed only when legally required, such as in audits or subpoenas.
4. No Marketing Distribution: SMS subscription details, consultation information, and phone numbers are never shared with third-party marketing organizations.

User Rights and Choices

1. For Providers: You have the right to access, correct, or request deletion of your practice’s data. You may also cancel or reschedule consultations as needed.
2. SMS Unsubscription: To stop receiving SMS notifications, simply reply with STOP.
3. Patient Data Inquiries: Questions regarding patient data should be directed to your healthcare provider, as we process this information on their behalf.

Contact Details

For any privacy-related inquiries or to update your consultation details, please contact us using the information below:
=> Email: [email protected]
=> Phone: (949) 620-2828
=> Website: www.medifybill.com
=> Address: 30 N Gouldn St, Sheridan, WY, 82801, USA
=> SMS Terms and Conditions
=> Consent to Receive SMS Alerts
=> By subscribing, you allow Medifybill to send you SMS notifications regarding our services. Your phone number will not be used for unsolicited marketing.

Types of SMS Notifications

Updates on claim submissions Credentialing progress notifications Alerts regarding accounts receivable Reminders for scheduled consultations
Follow-up messages post-consultation regarding next steps

Example Message:

“Medifybill: Your complimentary consultation is scheduled for [Date/Time]. Reply YES to confirm or RESCHEDULE. Msg & data rates may apply. Reply STOP to opt out.”

Frequency of Messages:

We estimate sending between 30 and 120 SMS messages per day, depending on active service operations and consultation schedules.

Possible Messaging Fees

Standard carrier messaging fees may apply. While Medifybill does not charge for SMS messages, international rates may vary by carrier.

Subscription Method

Your consent for SMS notifications is obtained via checkboxes on our website forms, service agreements, or consultation requests, ensuring you agree to receive relevant updates and service information.

How to Unsubscribe

To opt out of SMS notifications, simply reply with STOP, and you will receive a confirmation message. To resubscribe, just reply with START, and you’ll be re-added to the notification list.

Standard Disclaimers

SMS message frequency may vary depending on the nature of the notifications. Message and data rates may apply and are subject to your carrier’s terms and conditions.