General Services
What services does MedifyBill offer?
We specialize in end-to-end medical billing solutions, including claim submissions, payment processing, denial management, patient billing support, and compliance with healthcare regulations (e.g., HIPAA, CMS guidelines).
Do you handle both medical billing and coding?
We estimate sending between 30 and 120 SMS messages per day, depending on active service operations and consultation schedules.
How do you ensure billing accuracy?
We use advanced billing software and conduct audits to minimize errors, reduce claim denials, and maximize revenue recovery.
Security & Compliance
Is my patient data secure with MedifyBill?
Absolutely. We comply with HIPAA regulations and use encrypted systems, secure servers, and strict access controls to protect sensitive information. For data requests (access, correction, deletion), email us at info@medifybill.com.
Do you stay updated on changing healthcare regulations?
Yes. Our team continuously monitors updates from CMS, Medicaid, and private insurers to ensure compliance and avoid penalties.
Payment & Claims
How long does it take to process claims?
Claims are typically submitted within 24–48 hours. Reimbursement timelines depend on the payer but average 14–30 days.
What happens if a claim is denied or rejected?
We analyze denial reasons, correct errors, and resubmit claims promptly. You’ll receive detailed reports on resolved issues.
Do you handle patient billing inquiries?
Yes. We manage patient billing statements, payment plans, and customer support for questions about balances or insurance coverage.
Fees & Transparency
What are your fees?
Our pricing is based on a percentage of collections or a flat fee per claim. Contact us at info@medifybill.com or (949) 620-2828 for a customized quote with no hidden charges.
Will I receive regular financial reports?
Yes. You will get monthly reports detailing payments, denials, accounts receivable, followups, and revenue performance.
Support & Communication
How do I contact MedifyBill for support?
Reach us via phone at (949) 620-2828, email at info@medifybill.com, we are avialable 24/7 for your assistance and help.
Do you offer training for my staff?
Yes. We provide onboarding sessions and ongoing training to help your team understand billing processes and software tools.
Patient Experience
How do patients pay their bills?
Patients can pay online via our secure portal, by phone, or through mailed checks. We also support flexible payment plans.
Can patients update their insurance information through your system?
Yes. Patients can securely submit insurance updates through our online portal or mobile app or website or email ticket.
Transition & Onboarding
How long does it take to switch to MedifyBill?
Transition timelines vary but typically take 2–4 weeks, including data migration, system integration, and staff training.
What information do I need to provide to get started?
We’ll need practice details (NPI, tax ID), payer contracts, EHR access, and patient demographics to get started.
Miscellaneous
What if there’s a billing dispute with a patient?
We mediate disputes, review records, and resolve issues transparently while keeping you informed at every step.
How do you handle changes in healthcare laws (e.g., new CMS rules)?
Our compliance team updates processes immediately and notifies clients of changes impacting billing or reimbursements.